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Return Policy

Return Policy: 

• Return Address:

TUSHY BRAND INC.

ATTN: RETURN

52 HILLCREST DRIVE

WAYNE NJ 07470

 

 

•Holiday items are all FINAL sales and cannot be returned to our warehouse.

• Returned merchandise must be UNWORN and UNWASHED. Items that appear worn, have stains, smell of cigarette smoke, deodorant, pet hairs or odors, etc. will not be accepted. If an item has been worn once, it will not qualify for a return. 

• Merchandise may be returned for ONLINE STORE CREDIT only within 14 days of delivery. Credit will be applied for the amount paid for the product. Credit will only be applied for the item, not for any shipping and handling charges. 

• When making a return, please include the original invoice and any notes (written or via email) as to why it is being returned. 

• Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions.  These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted. 

• The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number for your reference. 

• Please allow 3-4 business days for our warehouse to receive your return, and 5-7 business days for our return department to process your store credit. 

• If approved for a return, a store credit code will be emailed to the email address on file and applied to your account with us within 5-7 business days after we receive the returned item. 

• If an order is placed prior to receiving a store credit code, we cannot refund that amount to you. Please wait until your store credit is applied to your account if you’d like to place an order using this credit. 

• If you place an order and do not use your store credit, we cannot apply that credit afterward. If you have any issues with your credit, please email info@tushybrand.com before placing your order. 

• If you send back an item that does not qualify for a return, then you will be responsible to call and pay a $5 return shipping charge. We will hold non-returnable merchandise for 14 days. After 14 days, the items will be donated to charity. 

Exchanges 

• Due to our recent launch and high demand of our products, we may only be able to exchange certain items for a new size. Returned merchandise will be processed for STORE CREDIT ONLY. 

• We recommend purchasing the correct size of the desired item, and then shipping back the returned product so that you do not miss out on the item. Store credit cannot be applied to that new order that has been placed. Credit MUST be used for future purchases. 

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